Support

Help for accounts, processing, and publishing.

Start with the matching workspace page. If you still need a person, send a message from Contact.

Account and billing

Account — sign in, sign out, plan status.
Billing — subscribe, switch plans, buy extra minutes, Pay As You Go.
Usage — included minutes, purchased minutes, and history.

Processing

A language stuck in processing should fail with a retry action, not spin forever.
SEO or clip suggestions can fail while the dubbed video stays Ready.
Failed retries of the same job do not consume minutes twice.

YouTube

If publishing is rejected, reconnect YouTube from Connect. If the file uploaded but the title did not, retry metadata from Launch without re-uploading.

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